Sioux Valley Energy Earns Top Five Score Nationally for Member Satisfaction
Chart of ACSI Scores


Colman, S.D. – Touchstone Energy® recently recognized Sioux Valley Energy as one of 25 electric cooperatives nationally that received top five American Customer Satisfaction Index (ACSI®)* scores for energy utility services among all participating Touchstone Energy cooperatives in the second quarter of 2023.

“Our focus is on our members, and we thank them for the high marks when it comes to member service. There is a reason our mission statement is, ‘Serving Our Members. Always.”  We strive to provide an exceptional experience for our members with our reliable electric service, value-based programs and services, and commitment to community,” said Tim McCarthy, Sioux Valley Energy General Manager and CEO.

The top five scores in that period ranged from 88 to 92. Sioux Valley Energy received an ACSI score of 89. This compares with the annual average score of 74 amongst electric cooperatives, as reported in the ACSI Energy Utilities Study 2022-2023. The following co-ops received a top five score: 

Touchstone Energy (R) Cooperative ACSI Score
Midwest Electric, Ohio 92
Wheatland Electric, Kansas 92
Four County EMC, North Carolina 91
Logan County, Ohio 91
Sam Houston Electric, Texas 91
Blue Ridge Energy, North Carolina 90
Coastal Electric Cooperative, Georgia 90
South River EMC, North Carolina 90
Sioux Valley Energy, South Dakota/Minnesota 89
Blue Grass Energy, Kentucky 89
Central Alabama Electric Co-op, Alabama 89
Community Electric, Virginia 89
Darke REC, Ohio 89
Lane-Scott Electric, Kansas 89
Otsego Electric, New York 89
Prairie Energy Cooperative, Iowa 89
A&N Electric Cooperative, Virginia 88
Brunswick EMC, North Carolina 88
Butler REC, Ohio 88
Carroll EMC, Georgia 88
Grundy County, Iowa 88
Medina Electric, Texas 88
Pioneer REC, Ohio 88
Powder River Energy, Wyoming 88
Union Power Cooperative, North Carolina 88

Sioux Valley Energy, a Touchstone Energy Cooperative, is a member owned-utility, providing reliable electric service at cost-based rates to nearly 30,000 homes, farms, businesses, and industries in a seven-county area of east-central South Dakota and southwest Minnesota.

*Results based on data provided by Sioux Valley Energy, collected between May 23 and June 12, 2023. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.