Colman, S.D. – Touchstone Energy® recently recognized Sioux Valley Energy as one of 25 electric cooperatives nationally that received top five American Customer Satisfaction Index (ACSI®)* scores for energy utility services among all participating Touchstone Energy cooperatives in the second quarter of 2023.
“Our focus is on our members, and we thank them for the high marks when it comes to member service. There is a reason our mission statement is, ‘Serving Our Members. Always.” We strive to provide an exceptional experience for our members with our reliable electric service, value-based programs and services, and commitment to community,” said Tim McCarthy, Sioux Valley Energy General Manager and CEO.
The top five scores in that period ranged from 88 to 92. Sioux Valley Energy received an ACSI score of 89. This compares with the annual average score of 74 amongst electric cooperatives, as reported in the ACSI Energy Utilities Study 2022-2023. The following co-ops received a top five score:
| Touchstone Energy (R) Cooperative | ACSI Score |
|---|---|
| Midwest Electric, Ohio | 92 |
| Wheatland Electric, Kansas | 92 |
| Four County EMC, North Carolina | 91 |
| Logan County, Ohio | 91 |
| Sam Houston Electric, Texas | 91 |
| Blue Ridge Energy, North Carolina | 90 |
| Coastal Electric Cooperative, Georgia | 90 |
| South River EMC, North Carolina | 90 |
| Sioux Valley Energy, South Dakota/Minnesota | 89 |
| Blue Grass Energy, Kentucky | 89 |
| Central Alabama Electric Co-op, Alabama | 89 |
| Community Electric, Virginia | 89 |
| Darke REC, Ohio | 89 |
| Lane-Scott Electric, Kansas | 89 |
| Otsego Electric, New York | 89 |
| Prairie Energy Cooperative, Iowa | 89 |
| A&N Electric Cooperative, Virginia | 88 |
| Brunswick EMC, North Carolina | 88 |
| Butler REC, Ohio | 88 |
| Carroll EMC, Georgia | 88 |
| Grundy County, Iowa | 88 |
| Medina Electric, Texas | 88 |
| Pioneer REC, Ohio | 88 |
| Powder River Energy, Wyoming | 88 |
| Union Power Cooperative, North Carolina | 88 |
Sioux Valley Energy, a Touchstone Energy Cooperative, is a member owned-utility, providing reliable electric service at cost-based rates to nearly 30,000 homes, farms, businesses, and industries in a seven-county area of east-central South Dakota and southwest Minnesota.
*Results based on data provided by Sioux Valley Energy, collected between May 23 and June 12, 2023. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.
